Knowledge management is very specific to each organisation and it is therefore of course quite impossible to define "one-size-fits-all" knowledge management services. The generic services on this page gravitate around typical KM needs, but they must in all cases be custom tailored in order to meet precisely your expectations and to fulfill your industry's requirements.

Living Library™

Retirement, cancellation by employee, layoffs, reorganisation, illness or death might lead to unsuspected loss of key domain knowledge. Living Library™ is a comprehensive solution that will enable you to ensure adequate documentation, tacit knowledge transfer and a suitable knowledge preservation policy in order to cover your specific knowledge management needs.

Living Library - Standard Edition
The Standard Edition covers the structured acquisition of knowledge, automated classification, secure storage and advanced information retrieval with semantic search capability. It adequately supports all text based knowledge maintenance activities to ensure the continuity of your wealth of corporate knowledge and and to enhance the productivity and safety of knowledge intensive industries.
Living Library - Gold Edition
The Gold Edition includes all functionalities of the Standard Edition and extends them to the audiovisual domain. Record exit interviews, hand-over presentations or demonstrations of tacit knowledge on video and use all search and retrieval technologies of a text based knowledge archive on the recordings, too.
Living Library - Service Pack
Leave the processing of your recordings (audio, video or simply written minutes) to the knowledge experts! With the Service Pack we give you the option to enjoy all the benefits of a well maintained corporate knowledge vault without the chore of system maintenance and content optimisation.

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Virtual Grapevine™

Communities of practice are all about people, communication and knowledge sharing. With the right infrastructure in place, active participation in a CoP will turn out to be a rewarding experience for both staff and the company - rather than a potentially tedious duty. Virtual Grapevine™ provides you with an advanced set of tools to facilitate virtual communities of practice, organise online conferences and to moderate and sustain off line discussions. Build up a repository of best practices and a knowledge base of lessons-learned on the fly. Advanced classification and retrieval of information. Secure storage. Flexible management of access rights.

Virtual Grapevine™ is suitable for medium sized, large or very large organisations.
Full support for geographically distributed teams. Secure networking, encrypted data transmission.
Seamless integration into "live" communities of practice.

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Universal Manual™

Good documentation must capture both explicit and tacit knowledge. Universal Manual™ is an integrated suit of tools that leverages the power of computer aided indexing systems, taxonomies and thesauri to enable advanced full-text search as well as advanced video analysis and processing. Organise knowledge assets by creating story boards based on scene change detection methods and voice to text technology.

Universal Manual™ can be customised or extended to cover any knowledge domain by installing custom knowledge cartridges.
Automatic formatting of printable subsets of the comprehensive online documentation.
Fully localised, multi lingual user interface, semantic search capability.

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Knowledge Management Consultation

Optimise your return on investment with a knowledge preservation policy that is custom tailored for your organization. For knowledge management activities, it is often difficult to show how investments are recovered or even turned into profits. ABC analysis and process analysis uncover the knowledge topology of your organisation and help identifying which processes are critical for your success.